InterContinental Sorrento Mornington Peninsula

I was looking forward to our stay in a retro-style renovated hotel. The reception staff were welcoming and pleasant. We had a 'cosy' suite booked in the Heritage wing on the 3rd floor. As we were only staying the one night, I love the 'cosy' option and had no preconceptions about it being anything other than small, yet well appointed. SMELL The room was beautiful with the exception of being confronted by an overwhelming, intense and putrid chemical, floral odour. It literally took our breath away. The windows could not be opened and having the door open didn't diminish the smell. To the hotel's benefit, the On Duty Manager organised an extractor fan immediately to try and expel the odour. 45 minutes later she contacted me and said the odour couldn't be removed, and she personally checked the room. UPGRADE We were then provided a King room with a balcony, an apology note and a complimentary bottle of red for any inconvenience caused. The room was spacious and we enjoyed the use of the balcony. So a big thank you to the On Duty Manage for both organising an upgrade and also checking the odour in person. AUDREY'S WOW!! Now this was amazing. We had a wonderful welcome from the Maitre De. Our waiter, Sebastian, was a delight. He was informative, bright and attentive. The food was undeniably perfect. It was a well oiled machine from kitchen, to table service to the perfectly matched wines. ATRIUM The location and ambience of the Atrium was wonderful.

Priscilla